Your satisfaction is important to us. So if you are not satisfied with Eternal Spring Serum, we will give you a full 180 days from the shipping date (located on the purchase receipt) to return the product for a full refund, less shipping and handling. This return policy is only available to online purchases.
We recommend that you send your return via USPS or insured Parcel Post to allow prompt delivery. Be sure to enclose a copy of your original purchase receipt. To ensure that your return remains eligible for refund, please have the return package postmarked before the expiration of our 180-Day Money Back Guarantee. Send the return package to:
Eternal Spring Serum- Customer Service Returns
80 Burr Ridge Pkwy
Burr Ridge, IL 60527
The estimated refund time is 10-15 business days from our receipt date.
We also recommend that you request a Delivery Confirmation Receipt from the US post office upon returning the product. With this option, the post office will give you a receipt that shows the date you returned the product to us, as well as confirmation once the package is delivered.
Please keep the Return Receipt until the refund appears on your credit card statement. The receipt is proof of return in case the return shipment is lost in the mail. Please note that all shipping and handling fees are not refundable, and refunds can only be issued to the same credit card to which the product was charged.
“I switched from an expensive brand to yours because it helps my dryness, flaking, and redness around my nose.”